About Us
For over 25 years VU has dedicated itself to one thing – 100% customer satisfaction.
Our dedication to every customer isn’t just a saying, but a way of life. We strive to surpass our client’s expectations by offering superior products and services as well as competitive pricing.
Our Story
We’ve been a referral based company from the start. VU has been working in a number of industries for over 25 years including Audio and Entertainment Production. With an interest in technology and a growing team, things took off for VU World in 2013 when we began developing our own proprietary smart home app called “VU Home”. We were dedicated to creating something that was not only cool but made peoples lives a little easier.
The smart home industry has changed so rapidly in recent years that we’ve expanded into new software and products that are more compatible with one another. But our original program is still used today in over 200 apartments in Philadelphia and is available in the app store.
Today we service a wide array of clients from homeowners to Multi-Residential and Commercial projects. We offer sales and service of time-tested, quality, user-friendly products and control solutions. We are still rooted in our goal to add convenience and ease to the lives of our customers through technology.
Our Values
Products and services are only as good as the people who stand behind them.
Our staff of like-minded professionals are well-trained and certified (see below) in all the products and services we offer. Our system designers, installers, and project managers provide planning, design and installation of home electronics that follow simple design philosophies of reliability, ease of use and value.
As your project turns from a vision on paper to an on-site reality you can be assured that every VU employee is dedicated to exceeding your every expectation. We’ll be there at every step with quality control measures to ensure that integration is seamless. See our process below…
Our Process
Customer Service throughout every step of the process is where we pride ourselves. Below is a brief description of a typical project:
Getting you the info you need based on what you want. Once we discuss what you’re looking for, if needed, we will schedule a walk through for your home or business so we can take measurements and design the system suited to your space.
We will put together an estimate for your project that includes products, designs, labor cost and any other information you may need. If it meets your expectations and receives your approval, we will order your products and schedule the installation.
Installation time varies depending on the size of the project. Our technicians are trained, and OSHA approved to maintain a clean, safe working environment. We want the process to be done efficiently and for your smart products to be installed seamlessly. If you have any concerns throughout the process, we are always available at our office.
Once installation is complete, we will provide you with a full tutorial on how to use your new products and/or system.
We’re always available post-installation for support and maintenance. You can schedule service appointments online on our Service Request page or call your personal sales rep. if you’re every in need of troubleshooting, future services, upgrades, and whatever else you may need.
Our Certification and Memberships:
