“Hello,
I felt it necessary to send a note praising the exemplary service, performance, and dedication from your project manager. They had exemplary communication skills, product knowledge, trouble shooting capabilities, and an obscene work ethic. The technician came late in the evening to accommodate my work schedule to install my VU Home. I could not have been happier with his speed, personality, and attention to detail.
They then saw an email from me at 6:30pm two days later with an issue I had with connection. Instead of getting back to me the next day, was at my door within minutes to fix the problem set off by my new breakers.
I am not often moved to send letters like this. I am certain you already know how valuable of an asset your technicians are to your organization. With partners that are “customer obsessed” it is easy to see why your business is doing so well.”
